What does CSAT mean for your service operations? Is it translating to your bottom line?
PTC hosted a Smarter Services™ Webinar on CSAT scores and why you should measure them, featuring The Service Council™ and Harpak-ULMA's very own Peter Seward, Vice President of Engineering and Technical Services. It covers measuring the impact of CSAT on operational performance and the business implications involved.
You can sign up to view the webinar on demand HERE.